Shipping & Returns
Shipping
Processing time
Every Petalore piece is handcrafted to order. Please allow 5–7 business days for your order to be made and prepared for shipping.
Shipping rates
Free standard shipping is available on orders of US$79 or more after discounts to destinations we ship to.
For orders below the free-shipping threshold (rates below are in USD):
- United States & Canada: $4.99
- United Kingdom: $4.99
- Europe: $5.99
- Australia & New Zealand: $6.99
- Rest of world: $8.99
Local currency amounts and the final shipping charge for the selected destination are shown at checkout before payment.
Estimated delivery after dispatch
- United States & Canada: 6–12 business days
- United Kingdom & Europe: 8–15 business days
- Australia & New Zealand: 10–18 business days
- Rest of world: 10–20 business days
Delivery times are estimates and may vary because of customs processing or local postal services. Tracking information will be emailed when the order ships.
Customs and import charges
EU import duties are covered by Petalore. For destinations outside the EU, customs fees, import duties, or taxes charged by the destination country may apply and are the customer’s responsibility.
Returns, exchanges, and order problems
Because every Petalore piece is handcrafted to order, we do not accept returns or exchanges.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or incorrect, contact hello@petalore.com within 7 days of delivery and include clear photos. We will send a replacement at no additional cost.
Lost packages
If a package has not arrived within the estimated delivery window, contact us. We will work with the carrier to locate it or send a replacement when appropriate.
Cancellations
Orders may be cancelled within 24 hours of purchase. After 24 hours, production may have begun and cancellation may no longer be possible.
For complete terms, see our Shipping Policy and Refund Policy.